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Milan PatelWeb. AI. The systems in between.

After 4+ years at Cboe Global Markets — leading web modernization, then driving enterprise AI adoption — I'm exploring what's next.

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Software Engineering/AI & Automation/Cloud & IT/IoT & Edge
/01About
Headshot — coming soon

Engineer who cares about quality — interfaces that feel right and systems that stay calm under load.

I'm a software engineer with seven years of experience — from IT and infrastructure at DHL Global Forwarding, to software engineering at Cboe Global Markets, to most recently leading engineering at their AI Center of Excellence. Two large enterprises, distributed teams across global time zones, and several major Cboe exchange acquisitions — I've executed consistently through shifting orgs, time zones, and tech stacks.

Software EngineeringAI & AutomationCloud & ITIoT & Edge
Phoenix, Arizona7+ yearscontact@milanpat.com
/02Experience

Seven years across infrastructure, products, and AI.

Two large enterprises — DHL Global Forwarding, then Cboe Global Markets. Distributed teams across global time zones, several major exchange acquisitions at Cboe, and consistent delivery through every shift in org, stack, and direction.

Software Engineer — AI

Cboe Global Markets
Phoenix, AZRemote
Mar 2026 — May 20263 mos
  • Served as lead engineer running discovery sessions and deploying automation solutions, onboarding teams across the company to Claude, Copilot, and internal RAG tools.
  • Architected and deployed LLM workflows using n8n, the Claude SDK, and internal system integrations, replacing manual processes with automated pipelines that freed up team capacity.
  • Identified gap in colleagues' ability to self-serve on AI tooling; established a support channel by hosting weekly office hours and authoring internal documentation, positioning the AI CoE as the company's go-to AI resource.
  • Charged with surfacing AI capabilities to non-technical business users; designed and built interactive dashboards and applications backed by LLMs, putting AI-driven summarization and reasoning directly into existing business workflows.
Claude SDKn8nGitHub CopilotRAGPythonTypeScriptSnowflakeAWSPrompt EngineeringWorkflow Automation

Software Engineer — Web

Cboe Global Markets
Phoenix, AZRemote
Jul 2021 — Feb 20264 yrs 8 mos
  • Delivered mission-critical web applications with 24x7 uptime by designing and maintaining Python/Django services and React front-ends powering trading desk tools, listings systems, and member firm portals.
  • Modernized authentication across internal and customer-facing applications, consolidating SSO, MFA, and identity lifecycle by leading the migration from a homegrown identity solution to Azure AD B2C and Azure Entra ID.
  • Improved maintainability and UX across the web portfolio, measured by adoption of a unified design system and React component library, by refactoring legacy ExtJS applications and partnering with UI/UX on redesigns.
  • Reduced release risk on 24x7 production services by expanding automated test coverage, hardening CI/CD pipelines, and standardizing deployment workflows across the company's codebase.
  • Scaled team capability across multiple hiring cycles by mentoring junior engineers, serving as an intern mentor, and participating in interviews for intern and full-time web hires.
PythonDjangoReactTypeScriptExtJSSnowflakeAWSAzure AD B2CAzure Entra IDCI/CDREST APIs

Software Engineer

DHL Global Forwarding
Tempe, AZRemote
Oct 2020 — Jul 202110 mos
  • Integrated IBM Watson's OCR tool into Cargowise booking and document workflows to extract structured data from shipping documents, reducing manual data entry for operations teams while retaining human review for accuracy.
  • Operations and customers lacked visibility into shipment status across global logistics workflows; built customer-facing and internal full-stack applications surfacing shipment data, giving stakeholders self-service access to logistics information.
  • In-transit sensor data was siloed and unused for decision-making; developed IoT-driven services that ingested and processed telemetry from shipments, exposing exceptions and conditions to improve supply chain decisions.
  • Internal stakeholders relied on stale, batch-based reports; integrated front-end interfaces with backend APIs and data pipelines to deliver near-real-time logistics dashboards used across operations teams.
AngularReactNode.jsJavaSpringPostgreSQLIBM Watson OCRIoT

Dev Ops Engineer

DHL Global Forwarding
Tempe, AZRemote
Nov 2019 — Oct 20201 yr
  • Built and deployed POC applications for the DHL Americas Innovation Center, enabling repeatable customer-facing demonstrations of emerging logistics technologies including computer vision, IoT, and automation.
  • Automated build, test, and deployment pipelines for internal logistics applications, reducing manual release effort and improving delivery consistency for application teams.
  • Maintained Linux-based infrastructure and supporting tooling across development and staging environments, standardizing environment configuration to reduce drift and onboarding friction.
  • Containerized services and established deployment patterns adopted across multiple internal applications, partnering with developers to streamline the path from local development to production.
DockerLinuxCI/CDJenkinsAzureAWSComputer VisionIoT

PM & Solution Delivery Intern

DHL Global Forwarding
Tempe, AZ
Dec 2018 — Nov 20191 yr
  • Built web and mobile applications and integrated with RFID hardware and scanners to surface real-time telemetry from new NFC, RFID, and automated weight/dim systems at DHL's Chicago Gateway, supporting a facility modernization featured in industry trade press.
  • Customer integrations needed dedicated backend support; designed and implemented customer-specific REST APIs and microservices backed by SQL data stores, enabling tailored integrations that improved business performance.
  • New technologies and approaches required validation before broader investment; built proof-of-concept applications to test emerging tools and architectural patterns, informing solution decisions for production projects.
  • Cross-functional teams needed product and delivery support alongside engineering; partnered with product and business stakeholders to gather requirements, scope solutions, and translate them into deliverable engineering work.
AngularIonicJavaSpringNode.jsREST APIsSQLNFCRFID

IT Intern

GECO Incorporated
Mesa, AZ
Sep 2018 — Jan 20195 mos
  • Assisted with regular server maintenance, repairs, and modifications
  • Set up and deployed hardware including servers, computers, and phones
  • Created high- and low-level network diagrams with Microsoft Visio
  • Provided IT support and troubleshooting for users and co-workers
Windows ServerNetworkingVisioHardware
/03Available
Available now

Looking forSenior Web Engineer roles

After 4+ years at Cboe Global Markets — leading web modernization, then driving enterprise AI adoption — I'm exploring what's next. Senior engineering and AI roles where craft, shipping, and the right level of ambition all matter.

Let’s talk
View resume
Engagement
  • Full-time
  • Consulting / Freelance
Location
  • Remote
  • Phoenix, AZ
Especially excited about
  • Software Engineering
  • AI & Automation
  • Startup roles
/04Work

A few things I’ve delivered.

Live2025–Present

Multi-Location Studio Ops Platform

Central warehouse, supplier-to-store distributions, reorder forecasting, and equipment scheduling for a fitness studio franchise — the operational layer Mariana Tek POS doesn't natively provide.

Next.js 16React 19TypeScript+9
Orders synced
25k+
Line items
200k+
Active locations
3
Live2025–Present

NPS Availability Data Pipeline

Self-hosted pipeline that snapshots 627 reservable National Park Service facilities every 6 hours — building a historical dataset of campsite, permit, and timed-entry availability.

Python 3.12uvrequests+9
Facilities tracked
627
Snapshot cadence
6 hrs
Calls per run
~3.7k
Live2024–Present

Roam Assistant

Phone-accessible Home Assistant build on a Raspberry Pi CM5 — consolidates 12V relays, wireless switches, Zigbee/Matter sensors, and Victron energy monitoring into one local interface, no internet required.

Home Assistant OSRaspberry Pi CM5TypeScript+11
Automation packages
8
Hardware targets
Pi 3 / 5 / CM5
Internet required
None
Private2018–2019

Smart Monitoring & Inventory IoT

NFC SmartSensor cold-chain loggers, RFID cargo tracking, and forklift-integrated weight & dimension capture — the smart-warehouse rollout at DHL Global Forwarding's flagship $35M, 434,000 sq ft Chicago Gateway, the company's largest worldwide air export facility.

NFCRFIDMQTT+6
Facility size
434k sq ft
Time saved / wk
~111 hrs
Capability gain
+40%
/05Skills

The toolkit I reach for.

Languages

Languages I read and write fluently across the stack.

PythonTypeScriptJavaScriptJavaSQLC++

Frameworks & Data

Application frameworks and data layers I reach for.

DjangoFastAPINext.jsReactAngularNode.jsPostgreSQLSnowflake

AI & Cloud

AI building blocks and the cloud they run on.

Claude SDKn8nRAGPrompt engineeringAWS S3AWS LambdaAWS BedrockAzure Entra IDAzure AD B2C

DevOps & Tools

What I use to ship safely and stay in flow.

DockerJenkinsCI/CDGitpytestJestJiraPostmanSentryFigmaLinux
/06Education

Arizona State University

Ira A. Fulton Schools of Engineering

Bachelor of Science, Computer Science

2015 – 2019 · Tempe, AZ

Activities
Software Developers AssociationBiomedical Engineering SocietyCapital Investors AssociationASU Outdoors Club

Certifications

Professional certifications and personal qualifications.

ITIL Foundation Level
AXELOS Global Best Practice · Apr 2020
CargoWise Certified Operator
CargoWise · Oct 2019
Open Water Diver
PADI · Feb 2016
First Aid & CPR
American Heart Association · Jan 2018
/07Contact

Let’s build something good together.

Open to full-time roles, freelance projects, and interesting problems. Drop a message — or reach out directly.

contact@milanpat.comLinkedInGitHub

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