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Milan Patel

Software Engineer

Phoenix, Arizonacontact@milanpat.commilanpat.com

Profile

I'm a software engineer with seven years of experience — from IT and infrastructure at DHL Global Forwarding, to software engineering at Cboe Global Markets, to most recently leading engineering at their AI Center of Excellence. Two large enterprises, distributed teams across global time zones, and several major Cboe exchange acquisitions — I've executed consistently through shifting orgs, time zones, and tech stacks.

Experience

Software Engineer — AI · Cboe Global Markets

Mar 2026 — May 2026
Phoenix, AZ
  • Served as lead engineer running discovery sessions and deploying automation solutions, onboarding teams across the company to Claude, Copilot, and internal RAG tools.
  • Architected and deployed LLM workflows using n8n, the Claude SDK, and internal system integrations, replacing manual processes with automated pipelines that freed up team capacity.
  • Identified gap in colleagues' ability to self-serve on AI tooling; established a support channel by hosting weekly office hours and authoring internal documentation, positioning the AI CoE as the company's go-to AI resource.
  • Charged with surfacing AI capabilities to non-technical business users; designed and built interactive dashboards and applications backed by LLMs, putting AI-driven summarization and reasoning directly into existing business workflows.
Claude SDKn8nGitHub CopilotRAGPythonTypeScriptSnowflakeAWSPrompt EngineeringWorkflow Automation

Software Engineer — Web · Cboe Global Markets

Jul 2021 — Feb 2026
Phoenix, AZ
  • Delivered mission-critical web applications with 24x7 uptime by designing and maintaining Python/Django services and React front-ends powering trading desk tools, listings systems, and member firm portals.
  • Modernized authentication across internal and customer-facing applications, consolidating SSO, MFA, and identity lifecycle by leading the migration from a homegrown identity solution to Azure AD B2C and Azure Entra ID.
  • Improved maintainability and UX across the web portfolio, measured by adoption of a unified design system and React component library, by refactoring legacy ExtJS applications and partnering with UI/UX on redesigns.
  • Reduced release risk on 24x7 production services by expanding automated test coverage, hardening CI/CD pipelines, and standardizing deployment workflows across the company's codebase.
  • Scaled team capability across multiple hiring cycles by mentoring junior engineers, serving as an intern mentor, and participating in interviews for intern and full-time web hires.
PythonDjangoReactTypeScriptExtJSSnowflakeAWSAzure AD B2CAzure Entra IDCI/CDREST APIs

Software Engineer · DHL Global Forwarding

Oct 2020 — Jul 2021
Tempe, AZ
  • Integrated IBM Watson's OCR tool into Cargowise booking and document workflows to extract structured data from shipping documents, reducing manual data entry for operations teams while retaining human review for accuracy.
  • Operations and customers lacked visibility into shipment status across global logistics workflows; built customer-facing and internal full-stack applications surfacing shipment data, giving stakeholders self-service access to logistics information.
  • In-transit sensor data was siloed and unused for decision-making; developed IoT-driven services that ingested and processed telemetry from shipments, exposing exceptions and conditions to improve supply chain decisions.
  • Internal stakeholders relied on stale, batch-based reports; integrated front-end interfaces with backend APIs and data pipelines to deliver near-real-time logistics dashboards used across operations teams.
AngularReactNode.jsJavaSpringPostgreSQLIBM Watson OCRIoT

Dev Ops Engineer · DHL Global Forwarding

Nov 2019 — Oct 2020
Tempe, AZ
  • Built and deployed POC applications for the DHL Americas Innovation Center, enabling repeatable customer-facing demonstrations of emerging logistics technologies including computer vision, IoT, and automation.
  • Automated build, test, and deployment pipelines for internal logistics applications, reducing manual release effort and improving delivery consistency for application teams.
  • Maintained Linux-based infrastructure and supporting tooling across development and staging environments, standardizing environment configuration to reduce drift and onboarding friction.
  • Containerized services and established deployment patterns adopted across multiple internal applications, partnering with developers to streamline the path from local development to production.
DockerLinuxCI/CDJenkinsAzureAWSComputer VisionIoT

PM & Solution Delivery Intern · DHL Global Forwarding

Dec 2018 — Nov 2019
Tempe, AZ
  • Built web and mobile applications and integrated with RFID hardware and scanners to surface real-time telemetry from new NFC, RFID, and automated weight/dim systems at DHL's Chicago Gateway, supporting a facility modernization featured in industry trade press.
  • Customer integrations needed dedicated backend support; designed and implemented customer-specific REST APIs and microservices backed by SQL data stores, enabling tailored integrations that improved business performance.
  • New technologies and approaches required validation before broader investment; built proof-of-concept applications to test emerging tools and architectural patterns, informing solution decisions for production projects.
  • Cross-functional teams needed product and delivery support alongside engineering; partnered with product and business stakeholders to gather requirements, scope solutions, and translate them into deliverable engineering work.
AngularIonicJavaSpringNode.jsREST APIsSQLNFCRFID

IT Intern · GECO Incorporated

Sep 2018 — Jan 2019
Mesa, AZ
  • Assisted with regular server maintenance, repairs, and modifications
  • Set up and deployed hardware including servers, computers, and phones
  • Created high- and low-level network diagrams with Microsoft Visio
  • Provided IT support and troubleshooting for users and co-workers
Windows ServerNetworkingVisioHardware

Skills

Languages

Python · TypeScript · JavaScript · Java · SQL · C++

Frameworks & Data

Django · FastAPI · Next.js · React · Angular · Node.js · PostgreSQL · Snowflake

AI & Cloud

Claude SDK · n8n · RAG · Prompt engineering · AWS S3 · AWS Lambda · AWS Bedrock · Azure Entra ID · Azure AD B2C

DevOps & Tools

Docker · Jenkins · CI/CD · Git · pytest · Jest · Jira · Postman · Sentry · Figma · Linux

Education

Arizona State University

Bachelor of Science, Computer Science · 2015–2019
Software Developers Association · Biomedical Engineering Society · Capital Investors Association · ASU Outdoors Club

Certifications

  • ITIL Foundation Level · AXELOS Global Best Practice · Apr 2020
  • CargoWise Certified Operator · CargoWise · Oct 2019
  • Open Water Diver · PADI · Feb 2016
  • First Aid & CPR · American Heart Association · Jan 2018

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